Mark was informative, and accurate in his time estimates. Excellent service. He also set me up with service Tech Shane who did a road test with me. You should put Shane on the sales floor. He was amazing. He educated me about my engine and transmission and some of the unique features of the vehicle and it���s drivetrain. It may have been the best overall service experience in my life. Seriously. Based on the service experience plus the easy and fair sales process, you have a customer for life. Thank you!
The sales, finance and team were all great! The only disappointment was the car was not detailed clean, I had to vacuum and wipe down some places and I would have hoped to have it perfect for a purchase of this amount. I may reach out and ask them to do a detail so the overall experience is perfect all the way around.
I purchased our We purchased our 2013 Buick Encore in March 2013 for my wife's 75th birthday. She loves it and we love Brotherton Buick GMC, They have serviced it since it was new. The are professionals at what the do.
My transmission is slipping in a ���certified��� GMC truck I just purchased less than 3 months ago. The truck had 17k miles on it when I bought it. Now it has approximately 19k. The service dept. said the truck is fixed as they apparently reset some computer on the transmission. I came to pick it up and it wasn���t fixed. If anything, it���s worse now. The service advisor handed me a ���GM bulletin��� that said there are issues with hard shifts between 1-2nd gear on this truck. This is more than a hard shift. It literally feels like the transmission is coming loose. Unacceptable. I would have never bought this truck if I knew it shifted like this. Hoping someone will actually read this and call me to assist with a remedy.
My car was done on time. Marvin in the service dept was helpful and explain every thing that needed to be done so I was able to understand. Also the gentleman that drove me home and also picked me up was very friendly and was very nice. Pleases let both people know
I have always held Brotherton in highest esteem for their excellent customer and vehicle service. I gave only a four star rating because I drive a GMC Yukon and am only 5'!" short. Each time I go to pick up my vehicle, (routine maintenance, i.e. oil change), the side steps have been disabled and I have to remind them to engage them again. I have a real tough time getting in/out of the vehicle, I forgot about it this last time and pretty much fell out of the the truck. Otherwise service excellent as always !
The staff was helpful. The car was washed, which it needed. The only thing my wife noticed was someone changed the driver sit setting. Of course mind was change too but I just re-did it. My wife hate to do it over again. Seems to have trouble getting it back where it was. Other than that, every thing was great.
I have worked with Marvin in Service for a number of years. Really enjoy the great treatment I get every time I come to Brotherton. One suggestion, you need better phone support. Hard to get through to anyone at times. A couple of times I let it ring until the system finally just cut me off. Very frustrating.