I have always held Brotherton in highest esteem for their excellent customer and vehicle service. I gave only a four star rating because I drive a GMC Yukon and am only 5'!" short. Each time I go to pick up my vehicle, (routine maintenance, i.e. oil change), the side steps have been disabled and I have to remind them to engage them again. I have a real tough time getting in/out of the vehicle, I forgot about it this last time and pretty much fell out of the the truck. Otherwise service excellent as always !