The Service Rep. Paul was great to work with. He was very helpful, was up to speed on exactly what I needed, and kept me informed throughout the process. He remembered that I needed a loaner vehicle, which was ready when I arrived. I have now purchased a total of 2 new cars from Brotherton Cadillac, new Cadillac CTS and a new Buick Envision. The only reason that I didn't give a rating of "10" was that, through my own fault, I missed my last "free" oil change a couple of months prior to this appointment. I had my oil changed anyway and paid just under $70 for this service. Knowing the great reputation that Brotherton Cadillac has shown me in the past, just missing my last free oil change by a couple of months, and having bought 2 new vehicles there, I thought that maybe they would have thrown in the oil change for free.