Our Reviews

Smooth experience

Everyone was very friendly and helpful and I didn't feel pressured into making any rushed decisions.

I went in for a simple oil change and a tire rotation. I was told the tires didn’t need rotating yet. I mentioned an issue about lights not turning off when I lock my door. I was told that it would cost approximately $220 to find out what was done with the diagnostic check. The agent at the front desk later told me that he simply turned back the time to 30 seconds and the light was working correctly now that was so great to hear.

I gave Nebyou, my sales representative, an excellent rating based on his knowledge of the car I wanted, his patience in answering all my questions, his positive attitude, and his willingness to answer questions after the sale.

The service representatives at the counter were great. The technicians who changed the oil left synthetic oil smudges on my dash and the inside of my car smelled like oil the rest of the day. Also, the check engine light was on as I was leaving the dealership. They scanned it when I returned and there was an oil pressure sensor related code which was later diagnosed and found not to be an issue (at this time). Unfortunately, it was at this diagnostic session a few days later that when I returned to pick up the car, someone had left a dark stain on my beige interior passenger seat (I have photos to share if anyone is interested). This is the third time I've taken the vehicle to Brotherton for service and the third time I've had trash, oil and stains on the inside of the car! This is not what I expected from a GM/Cadillac dealership. The only reason I'm not giving one star is because the folks at the counter were excellent every time (as was the salesman when we bought the car) but I do find myself wondering if I'll ever buy another vehicle from Brotherton again. I'm a very frustrated car owner. I still have 2 years of warranty and maintenance left on the vehicle and have real concerns what will happen the next time I take it in for service.

I enjoyed working with your representative Terrence, he was well informed, competent and friendly

Very good experience

Staff at Brotherton always friendly, helpful, and professional.

Marvin at Brotherton GMC always makes sure our Yukon is maintained and ready for our family.

Everything was great and easy process.

Mechanic claims he couldn’t the find key lock to rotate tires. Determine on his own somehow that they didn’t need rotating as noted on paperwork. Key was in plain sight on the center console. Representative I worked with didn’t seem to care when I asked about it. I care. For $1,150 in cost someone should care about quality service. I’ll be thinking twice before coming back.

Did not care about specific things I mentioned. Just saying

Drew was great, came in with a specific price range in mind and he was able to stay within it without any fuss. Advised me of the extras/add obs but wasn't pushy about it.

good service , especially Marvin.

I started using the Brotherton Service Department about 2 years ago. The people are knowledgeable and courteous. The maintenance is done right the first time.

Customer service is on point!

on time and well done

My experience was easy and stress free from beginning to end. My salesperson, Graham, was so helpful. He made sure that the exact car that I was hoping to purchase was available at the showroom. It had all the bells and whistles I wanted and he didn't try to sell me a vehicle I wasn't interested in. This is the fourth car I have purchased at Brotherton and the customer service has always been outstanding.

The Team did a fantastic job! My salesman Graham found the exact truck with everything on my list! I'm very happy!

All reps were nice, courteous and efficient. Oil change took less than an hour and they even offered to wash my car. Bonus was that they also vacuumed my car which was a very nice surprise!

Good choice of appointment times and the service was done while I waited

I was not planning on buying a truck that day. I called to see about a truck that checked all of the boxes in what my husband was looking for in a new truck. There were a lot of “must haves”. From that phone call to the last handshake, John K. was polite, professional, patient and very willing to work with this novice truck purchaser. We live remotely in eastern WA and my husband was not present that day. John was very patient with my questions, the FaceTime back and forth with my husband and my request to just get it out of the parking lot so I didn’t hit anything. Everyone who I came in contact with that day were happy to help me see this sale through. At the end of the day, I drove 6 hours home in our (his) beautiful new diesel. He is so happy with this truck. Such a win! I’m grateful for John’s guidance in getting us over the finish line with this purchase!

Very nice

I informed the service writer that the finish on our grill was flaking off. When I went to pay for it and asked them if they looked at it, he informed me that they were overbooked and too busy.

I arrived on a Saturday with a problem in my TPMS. My lucky day --- it was fixed and I was back on the road in less than an hour (maybe even a half hour). Super service, friendly, and they were kind to this "blonde" senior citizen woman. Thank you!

Nothing but the best from the best

Great experience, Sierra at front desk was really nice and Arturo did oil change, great technician.

The service advisor, Sierra, was very prompt and my vehicle was serviced and returned sooner than the estimate. She informed me of progress and, as in every time I take my vehicle to Brotherton for service, the work was superlative!

10/10

I brought my truck in for an exhaust leak and a brake pedal concern, as the pedal pumps up and feels like there may be air in the brake system. The exhaust leak was not repaired during the visit. I had to show the technician where the leak was coming from, and now I need to schedule another appointment to have the issue addressed. Regarding the brake concern, I was advised that the brake pedal operation was "within tolerance." However, I am not aware of any specification or tolerance standard for how spongy a brake pedal can feel before checking for air in the system. I remain concerned that the issue was not fully investigated and that my truck may not be repaired correctly.

Only problem is getting an appointment. Just a standard service is a week wait.

Sierra was very informative and professional in working with me.

I like the fact that my sales person Beto was very patient waiting for me to be Ready to make a purchase I was very impressed that he was not pushing me to make a Deal i shop around with other Dealers all they wanted to close a deal Right away Beto knew that I wanted to make a purchase but was not quite Ready now I am happy 😃 that I did I will definitely Recommend family and friends to you all

Weren’t able to complete repair needed (tire replacement) due to being sent the incorrect tire.

Ed was very helpful. Cool guy. The repairs were expensive. More than they should be but what can you do. FYI I will not be buying another GM Vehicle until you roll back all this unnecessary computerization and feature creep. It’s out of control. I want a truck I can reasonable service and/or repair myself. Until then, let it rot.

Awesome

I have bought 6 vehicles from Brotherton in Renton and 2 from the North Seattle store and I was happy with every one of them except 1 from the North Seattle store but it’s been really good thank you Brotherton!

Took vehicle at appointed time, returned it sooner than promised!

Our experience at the dealership was phenomenal. Neb was professional and respectful. I wasnt talked down to or talked to like I was dumb and I have the upmost respect for Neb for that. Especially after over a month of going to dealership to dealership, from person to person, it was frustrating and at the point of giving up. So going to Brotherton Buick was refreshing.

Good

We had a fantastic experience buying our new GMC Sierra 1500 from Brotherton, from start to finish. Chaz was wonderful to work with; he took the time to get to know our family and truly listen to what we were looking for. There was zero pressure — he encouraged us to test drive and take all the time we needed. When we were ready to move forward, he even kept our two boys (ages 7 and 9) entertained so we could get through the paperwork in peace. That small gesture meant a lot, and the boys had so much fun! The post-purchase support has been equally impressive. We've received several follow-up calls and texts checking in on how we're enjoying the truck, and the Service Center did a fast, excellent job with the window tint and clear coat. We've already recommended Brotherton to so many people and will absolutely be back when it's time for our next vehicle. Highly recommend!

great service and fast

very informative and helpful. even called a lyft for me to go home. got me in and got my hoses and oil changed quickly. staff is very nice. the dealership is very clean and comfortable

paul is awsome he take care of his clients

Service as usual was fantastic from check in to when my vehicle was completed. I live in Yelm and near two other gm dealers. I choose to travel to Brotherton because of the quality of service.

Responsive and great service

10/10

Beto is super personable and made me feel very comfortable during the whole transaction. He made the negotiation simple and straightforward and guided me through closing in a friendly and professional way. He's got very strong personal values and it shows right off the bat.

I recently purchased a Sierra EV and worked with Beto and Drew to acquire it. They were both great to work with and paid close attention to my needs. They went above and beyond to ensure we finalized the deal and we are truly grateful for their assistance.

Long wait but good service, nice people

All the service folks were friendly and professional. Lots of smiles. Oil change done promptly. Great car wash - what a treat!

it's a very smooth process

Really enjoyed working with Paul Ware, extremely competent service representative excellent follow up and attention to detail and customer service. My recent experience with other dealers service departments (Autonation , Lithia) not great. Your company is heads and tails above the rest

Good more timely follow up status reporting would get five stars. Also free transportation greater than a few miles.

Appreciate the service, quick availability for lube and filter service is a plus

Quick and timely service over the holiday week while dealing with back ordered parts.

Everyone was really nice, they had my car in and out in a much shorter time than I thought it was going to take, and thank you for the car wash vacuum

Professional.

Ed in the service department always goes above and beyond. I felt well taken care of. My vehicle was done washed vacuumed, and ready to go ahead of schedule. Everybody’s at a great job!

Fast and friendly count ask for more!

Great experience

Fixed my issues and excellent car wash. Could have been less than 2 hours

Very good experience, welcoming staff

I was very pleased with the service provided.

Told me it would take up to 1 1/2 to 1 3/4 hours. Yet it was completed in less than 1 hour... nice to have someone beat their estimate.

This has to be one of the best service teams on all aspects including guidance, knowledge and efficiency.

Graham was great.

Paul is great excellent customer service every time!

So far, Brotherton Buick GMC has been the best dealership I have been to, yet. The rest of the GM Dealerships I have been to try and sell you services that are not needed or required. Just having a hard time wrapping my head around the $240 hour shop rate. Gamblin Chevrolet sold me oil filters at $51 each, Brotherton $34.20, Amazon $21.73. Fuel filters, $113 at Brotherton. $50 to $60 all over the internet. Even the gear oil, Brotherton $171.05, Summit Racing $118.76. Having a difficult time with the Shop Rate at $240, the parts mark-up of at least 40%+ and what is the $50 "Shop Supplies"? My vehicle is no longer under warrantee. Think it's time to start shopping for a small business owned shop.

They got my truck in right away and did the service in a decent amount of time.

Your red glove service is excellent will purchase again and again due to this service. Service advisor Marvin on task / pickup of vehicle on time and so very courteous

I had a very positive experience at Brotherton. I had been shopping multiple dealerships in multiple states. I live in Alaska with no dealerships on island so I must research elsewhere for a vehicle purchase. After searching various places in Alaska, Washington, Oregon, and Nevada the folks over at Brotherton were the easiest to deal with and gave me the best deal out of the mix. My salesman Aman and the financing team at Brotherton made the out of state purchasing process as smooth as possible and aided in getting my vehicle onto the barge to ship up to me. They are also aiding in getting my registration set up. Aman was very communicative and responsive to questions and any concerns I had. I would recommend Brotherton to others.

Marvin rulesssss!

The service staff was very accommodating and was able to fit in some extra work that was not previously scheduled. I would highly recommend!

Paul has checked me in twice when I’ve had work done on the car and he is so friendly and helpful!

Bought 2025 GMC Sierra Denali, atmosphere was excellent, everyone was polite and proficient, my salesman John was knowledgeable and kept things moving

Great service, friendly staff.

My engine light came on during the weekend so I put my key in the night drop. Monday morning, I received an early text telling me it was received and I got a call from Marvin shortly after telling what was wrong. They fixed my car the same day, washed and vacuumed the car and had it waiting for me when I arrived. Great service from beginning to end!!

Friendly, stress free, customer service.

Staff went the extra mile to get the truck completed and the financial paperwork completed along with the warranty paperwork done

Marvin very good and professional Prompt and good service

paul is the best he get my truck in and out quickly and answer all my questions

Marvin is a great service writer.

All staff at Renton Brotherton GMC were very kind and helpful. My sales consultant John, was very informative about the vehicles and their features. As a first time car buyer, I really appreciated that Jasmine in finance took the time to explain financing and leasing options available for my vehicle. Overall, I would highly recommend Brotheton GMC as a go to dealership for a new vehicle and excellent customer service.

The service from Justin was a SUBSTANTIAL improvement. First, he actually answered his phone and returned phone calls. He also addressed the specific questions that I came in with without me having to ask him multiple times for follow up. Finally, he suggested routine service given the number of miles on the truck helping ensure that I do not miss important, recommended maintenance.

Awesome experience with the service department! They are always great to work with.

Easy to schedule appointments and great service every time.

I brought my truck in to have an exhaust leak repaired and to address a concern with the brake pedal, which feels spongy and pumps up as if there may be air in the brake system. Unfortunately, the exhaust leak was not repaired during my visit. I had to personally show the technician where the leak was coming from, and now I need to schedule another appointment to have the issue corrected. Regarding the brake concern, I was informed that the brake pedal operation was "within tolerance." However, I was not provided with any specifications or tolerance guidelines explaining how much brake pedal sponginess is considered acceptable before the brake system should be inspected for air or other issues. I am concerned that my vehicle was not properly diagnosed or repaired, and I would appreciate a more thorough inspection to ensure both concerns are fully resolved.