Our Reviews

great service and fast

very informative and helpful. even called a lyft for me to go home. got me in and got my hoses and oil changed quickly. staff is very nice. the dealership is very clean and comfortable

I went in for a simple oil change and a tire rotation. I was told the tires didn’t need rotating yet. I mentioned an issue about lights not turning off when I lock my door. I was told that it would cost approximately $220 to find out what was done with the diagnostic check. The agent at the front desk later told me that he simply turned back the time to 30 seconds and the light was working correctly now that was so great to hear.

I gave Nebyou, my sales representative, an excellent rating based on his knowledge of the car I wanted, his patience in answering all my questions, his positive attitude, and his willingness to answer questions after the sale.

Marvin at Brotherton GMC always makes sure our Yukon is maintained and ready for our family.

The service representatives at the counter were great. The technicians who changed the oil left synthetic oil smudges on my dash and the inside of my car smelled like oil the rest of the day. Also, the check engine light was on as I was leaving the dealership. They scanned it when I returned and there was an oil pressure sensor related code which was later diagnosed and found not to be an issue (at this time). Unfortunately, it was at this diagnostic session a few days later that when I returned to pick up the car, someone had left a dark stain on my beige interior passenger seat (I have photos to share if anyone is interested). This is the third time I've taken the vehicle to Brotherton for service and the third time I've had trash, oil and stains on the inside of the car! This is not what I expected from a GM/Cadillac dealership. The only reason I'm not giving one star is because the folks at the counter were excellent every time (as was the salesman when we bought the car) but I do find myself wondering if I'll ever buy another vehicle from Brotherton again. I'm a very frustrated car owner. I still have 2 years of warranty and maintenance left on the vehicle and have real concerns what will happen the next time I take it in for service.

Good more timely follow up status reporting would get five stars. Also free transportation greater than a few miles.

Appreciate the service, quick availability for lube and filter service is a plus

Took vehicle at appointed time, returned it sooner than promised!

Smooth experience

Everyone was very friendly and helpful and I didn't feel pressured into making any rushed decisions.

I had a very positive experience at Brotherton. I had been shopping multiple dealerships in multiple states. I live in Alaska with no dealerships on island so I must research elsewhere for a vehicle purchase. After searching various places in Alaska, Washington, Oregon, and Nevada the folks over at Brotherton were the easiest to deal with and gave me the best deal out of the mix. My salesman Aman and the financing team at Brotherton made the out of state purchasing process as smooth as possible and aided in getting my vehicle onto the barge to ship up to me. They are also aiding in getting my registration set up. Aman was very communicative and responsive to questions and any concerns I had. I would recommend Brotherton to others.

paul is awsome he take care of his clients

it's a very smooth process

Really enjoyed working with Paul Ware, extremely competent service representative excellent follow up and attention to detail and customer service. My recent experience with other dealers service departments (Autonation , Lithia) not great. Your company is heads and tails above the rest

Everything was great and easy process.

Service as usual was fantastic from check in to when my vehicle was completed. I live in Yelm and near two other gm dealers. I choose to travel to Brotherton because of the quality of service.

Did not care about specific things I mentioned. Just saying

Everyone was really nice, they had my car in and out in a much shorter time than I thought it was going to take, and thank you for the car wash vacuum

Quick and timely service over the holiday week while dealing with back ordered parts.

Marvin rulesssss!

Mechanic claims he couldn’t the find key lock to rotate tires. Determine on his own somehow that they didn’t need rotating as noted on paperwork. Key was in plain sight on the center console. Representative I worked with didn’t seem to care when I asked about it. I care. For $1,150 in cost someone should care about quality service. I’ll be thinking twice before coming back.

Our experience at the dealership was phenomenal. Neb was professional and respectful. I wasnt talked down to or talked to like I was dumb and I have the upmost respect for Neb for that. Especially after over a month of going to dealership to dealership, from person to person, it was frustrating and at the point of giving up. So going to Brotherton Buick was refreshing.

Good choice of appointment times and the service was done while I waited

Drew was great, came in with a specific price range in mind and he was able to stay within it without any fuss. Advised me of the extras/add obs but wasn't pushy about it.

I enjoyed working with your representative Terrence, he was well informed, competent and friendly

good service , especially Marvin.

I started using the Brotherton Service Department about 2 years ago. The people are knowledgeable and courteous. The maintenance is done right the first time.